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User rating: 2.46 38 votes and 34 reviews | Rate Theatre

325 Prince St., Sydney, NS B1P 5K6

902-539-3456 | View Map


2.46 / 5

User rating: 2.46

Based on 38 votes and 34 reviews



  • General Experience User rating: 2.5
  • Concession User rating: 2.19444444444444
  • Cleanliness User rating: 2.40540540540541
  • Theatre Presentation User rating: 2.51351351351351
  • Customer Service User rating: 2.7027027027027

 

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Theatre Reviews

Showing 11 to 20 of 34

prices for food are unexceptionable

March 08, 2015

Please help families go to more movies by cutting the over priced food

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 5

Worst Manager ever!

November 07, 2016

I was setting in a reserve seat in error. He was very rude and asked me to move. Then asked me for my receipt for the movie which I presented to him. This never happen in my life.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Worst Theatre

April 17, 2019

They almost rarely get any decent movies. You see the good ones advertised but they never come here. Which is too bad. Not much else around here to do but movies. Now they mainly only get children's movies

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Movies never change

May 05, 2014

Concession prices excessive with smaller portions. Popcorn prices ridiculous!!

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

so so theatre

February 22, 2014

The theatre itself is average, not the cleanest and certainly needs an upgrade. The seats are covered in material that is filthy. The price of snacks is beyond ridiculous. Bring your own.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

good customer service, but that's it!

January 09, 2015

To sum it up, overpriced food that's mediocre at best, dirty seats with pop and nacho stains. Good workers, terrible management...next time, I will make the 5 hour drive to Halifax!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Abuse of a monopoly

September 07, 2014

This is the only theater in the city. The place is always filthy, the popcorn is rediculously overpriced, there's no refills on fountain drinks, and the movie showings are generally small. Real good customer service, concessions aside. The employees were all kind and did their job. Can't blame them for a bad job done by Cineplex.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Worst Theatre In Nova Scotia

May 04, 2019

Im a frequent movie goer , iv been in esscially all theatres accross nova scotia including a few privatly owned ones as well this place looks great from outside parkings sometimes limited but is fine , theres been a number of times iv seen elderly and handicapped alike parking further away from the doors because kids and adults with no handicapped parking plates or mirror indicators parking illegaly the theatre does nothing about this. you proceed in the theatre has multiple moblie ticket centers very easy to use . lines as said in a number of reviews iv read are confusing. the concessions were recently remodeled and they now have pizza and ice cream instead of yogurt which was a healthy alternitive. the theatres every single one has fabric seats i can say this because iv been in them all. theatre 1,2, 6 ,9,10, 7 are all there bigger model rooms every theatre here the seats are stained outdated and not looked after at all. the plastic backing on multiple seats are damaged . the seats are very uncomfirtable abd you have to look around and find a seat which isnt filthy the bathrooms dont even get me started the main male bathrooms are in decent shape but some of the urinals on the water lines powering them there is black mold growing , in the womens bathroom there are used womenly items on the floor and at times in the sink. this theatre is a dissaster my child caught nites in this theatre the fabric seats which are completely outdated allow this to happen as there not properly cleaned. when you go here check the seats actually look at them the dirt is so noticeable at times it looks like squshed gum but black and on your seat. anyone saying different is blind. theatre 7 has a messed up projector during anytype of movie with words near the bottom of the screen they are blurry and out of place. not to mention they dont monitor the movie rating you go to see s adult rated movie then theres children 6 or 7 year olds running around and they do absolutly nothing about it .

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Worst theatre

May 04, 2019

Theatre seats are filthy you see rats from time to time gross

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Empire Theatre Giftcard

September 23, 2014

Cineplex, Sydney would not honor my $30.00 Empire giftcard even though the huge "Empire Theatre" sign still hung above the front entrance; also (I had no previous knowledge about Empire being taken over by Cineplex); I phoned the telephone number 1-877-330-7333 that was given to my husband by the Manager and was promised that they would get back to me shortly; when asked by the representative for the number of my Gift Card, I made the grave mistake of disclosing the card number; when I called 8-plus weeks later (3 times) each time leaving a courteous message, no return calls came from them; what I did find out was that they had cancelled "my" card....(soo, much for our $30.00 gift card)....soo folks, beware.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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