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User rating: 4.29 75 votes and 64 reviews | Rate Theatre

10909 Yonge St., Richmond Hill, ON L4C 3E3

416-494-9371 | View Map


4.29 / 5

User rating: 4.29

Based on 75 votes and 64 reviews



  • General Experience User rating: 4.4
  • Concession User rating: 4.04285714285714
  • Cleanliness User rating: 4.33802816901408
  • Theatre Presentation User rating: 4.33333333333333
  • Customer Service User rating: 4.34722222222222

 

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Theatre Reviews

Showing 61 to 64 of 64

Terrible staff

January 19, 2017

I'm 14 and I recently went to this theatre to watch the movie Patriots Day which is rated 14+(which I am). As a 14 year old the thought of carrying ID around is pretty simple but the most I carry is my student ID card. When I wanted to purchase my ticket they did not let me because apparently my student ID does not prove I am 14. Technically because you have to be born in 2002 to be in grade 9 that would mean that every person in high school is, as of 2017, 14. BUT this lady still persisted on me not watching the movie. Lucky for me I took a picture of my ID a while ago and she had to accept that which she did. But there's still a problem, my friend that I was with who was also in high school didn't even have his student ID card with him. So being frustrated I ended buying the tickets on the machine so they could not stop me because we both knew that we were 14+. When we tried to walk in they stopped us saying that we were sneaking in but we showed them our tickets that we PAID for and they STILL didn't let us claiming he still needed to show ID. He found a thing that proved he was in high school but they didn't acept it. My friend who was getting fed up tried to reach his mom hoping that she could text him a picture of his passport or something that proved that he was 14. Finally seconds before the movie started, he got a picture of his passport and they finally with anger let us go in. If he didn't get the picture or wasn't home we would have lost $10 for the movie and $20 for snacks which was not even offered to be refunded. Overall my experience with this staff was very disappointing and really makes me question the training on customer support and training in general this "company" does, as it is not clear that they do at all after this terrible showing of customer service. This experience makes me hesitent to return. I highly suggest anyone who is thinking of going here goes to another theatre instead

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Excellent value for the money

February 18, 2017

Sparkling clean

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Cheap tickets

July 20, 2015

As a senior I am always trying to find a bargain. The senior rates at this theatre are what makes the experience worthwhile to go out to a movie. $5. on Tues. and 6. the rest of the week.

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

March 06, 2014

this 1 star rating is being generous. Every time I have come back to this theatre it has been more disappointing then the last time. My last experience around 2 months ago is the last time I will ever go again. The wind coming from the hallways when the doors are closed sounds like you are in a hurricane. It also doesn't help when the sound is so low you can hardly hear the movie. Oh, and lets not forget how clean they keep it when your feet get stuck on the floor from all the spilled drinks! Spend an extra 5 bucks and go see a movie the way it is supposed to be seen which would be Silver City

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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